8X8
Reviews and Complaints
Poor product performance, poor support that passes the buck, no responsibility taken
- Billing me during a free trial
Preferred solution: Full refund
They just don't care.
Preferred solution: Deliver product or service ordered
Horrible Experience - Lost Revenue
Preferred solution: Full refund
Spotty service
Tried to cancel and they imposed a bogu cancel fee
been with this complaint for eight years and went to cancel, was informed that there was a early cancel fee? I never signed a contract nor agreed to any of this and it was the first time knowing this.
apparently this a common practice for this company, make up a phony fee and never tell you this until you decide to cancel! non negotiable and just push you to the limit and threats to send you to collections.
they prey on the customer to not counter sue because the fee is to small for any legal action. Bully's bad business practices accusations of signing and agreeing to contracts that never was mentioned nor spelled out.
Preferred solution: Let the company propose a solution
Frustrated as All Get Out!!!
I have had their service for 2 years and while I like the phone services that they offer I am extremely dissatisfied with the help I recently tried to get regarding phone lines I cancelled a few months ago. When 2 of my employees were no longer with my company I called 8x8 to cancel each of their phone lines.
2 weeks ago I called to have one of the lines reinstated and it turned out that they were never cancelled. Therefore, I have been paying for those lines this whole time!!! When I asked to have my money refunded they wasted my valuable time. I called three times and today I finally gave up with them.
The three calls over this matter over last few months were not logged into their notes history, so therefore they said I never cancelled anything. Therefore, no refund. All this frustration and me being a loyal customer they refuse to pay me back $100. Do not get started with this business for you VoIP needs.
My infrastructure is setup so I'm in too deep which I hate that I must sit back and take this ****. My recommendation, DO NOT DO BUSINESS WITH 8X8!!!!
Preferred solution: Full refund
No reliability and ZERO customer service
Almost impossible to port your number from them
I wanted to change service because 8x8 price kept increasing. I contacted OOMA as my new service provider.
OOMA tried for 9 months to port my number without success. I finally tried Charter communication and it took them 3 months to finally pull my number. After they pulled my number 8x8 keeps billing you. Tried to stop the charges on my Credit Card but this did not work.
They will not let you remove your credit card from their site so the only way to remove your credit card is to get one of those credit cards where you put money on it.
Assign that card to the account so you can remove your card. All I can say is run from this company.
8x8 is by far the worse I have ever dealt with - Crooks and *** Service
I called late summer of 2015 and asked if I was still in a contract, the gal said I was not and that I was now on a "month to month". I was happy to hear this because the rates were going up with each month and I was having a horrible time with calls dropping.
It was all around a horrible experience to my clients and staff. Not to mention the long wait to get through to someone just to be bounced around til someone could answer the questions. I had my numbers transferred (ported) in April 2016. I received a bill from 8x8 in May and realized that the porting of the numbers did not cancel my service with them.
May 4th I called and spoke with Kevin to cancel but he informed me that I could not until October because I was on an annual renewal. This conversation went round and round as you may imagine since he was not grasping the fact that I was told I was "out of contract" and on a "month to month". I am still not clear what this automatic annual renewal is. He said he would go back and listen to the conversation I had with the gal previously to see what exactly she said and then get back to me.
He also stated that he would shed a couple months off the end if he was not able to cancel right away. I told him that I would pay the balance of $408.38 once he got it figured out. I am a business owner and going in 100 directions... I received an email billing from them monthly where I replied every time telling them that "Kevin was taking care of it and to have him contact me." I never opened the email or logged into the account because I never felt it necessary to do so, just a waste of my valuable time.
Today I realized it was a "donotreply@***.com" so I googled their number and spoke with a young man who I will nicely refer to as Punk. He is now telling me that I am not allowed to cancel as long as I have a balance on my account. So in May I had a balance of $408.38. Since then, they have charged me $422.03 for June, July and August.
Also, out of the blue are billings for March and July of 2014 totaling nearly a thousand dollars. (My bank statement show these paid and I wonder why they are now showing up since they were not there in May when I was speaking to Kevin.) Right now my bill is at $2600.65 (a far cry from the $408.38 I owed in May) and will continue to go up until it is either paid or goes to collections... this is according to Punk. Punk also stated that I will be billed September, October and November before they send it to Collections.
This will be adding yet another $1250 to my account and by then it will be passed October so I am now obligated to use them for yet another year since I am not able to cancel before the "automatic" October renewal month they speak of.
What they are doing should be illegal! I am so angry that I cannot think straight. I was given the impression that I put in for my cancellation in May and now I am being told that they show no notes stating that I wanted to cancel but that doesn't really matter since I have to pay first.
(I am apparently one of those people that have soo much money that I have nothing better to do with it than give it to them even though they no longer have my phone numbers .. since April!) They intend on getting my account up to nearly $4000 then send it to collections. It will be a cold day before I pay them a penny over the $408.38 that I owed for May 2016 since I was 4 days into the month before I called. I will accept that but the rest is ludacris!!
A class action suit is needed, I am definitely on board... they should not be able to get away with stealing then lying about it.
- Fact that i could record phone conversations
- Lack of qualified csr and the poor business practices
Preferred solution: Void all billings after May 2016 and terminate the agreement.
LIARS AND THIEVES!!!!!
Crooked Company
8x8 - Customer Care Review from Vaucluse, South Carolina
Customer No Service Kings
- Customer service
Preferred solution: Let the company propose a solution
Packet 8 AVOID AVOID AVOID
Terrible service
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I'm having the exact same problem with them, and am working to get the fee waived. Two months in and still haven't gotten a response. I'm about ready to have the credit card dispute this on my behalf.