Latest review first
I submitted a request for a quote on their website twice and received no reply. I emailed a complaint and was assigned a rep a week later. He made an appointment to demo the software and didn't show up. I said, fine, just send a quote. It took a month for him to send...Read more
8X8 - Spotty service
For nearly a year we’ve tried to get 8x8 to resolve an issue where incoming calls would not pick up. Each time this occurred they claimed to have fixed the issue only for it to return in a few days. We finally switched to another vendor only to have 8x8 try to charge us a $1000 early termination fee. They don’t provide a reliable service and have very poor support.
On Aug 23,2018 I started with 8x8 with a one month free trial. There were plenty of problems with the service and support but I'll get to that later. What's really bothering me at the moment is that this was only a free trial to see if the service worked for me and...Read more
We spent 9 months with the 8x8 product and had a horrible experience all around. The VOIP system we continually had issues with. We are remote workers and work from clients, etc. Their recommendation was to configure each router we connected to or to connect to our...Read more
One Aug 23,2018 I started with 8x8 with a one month free trial. There were plenty of problems with the service and support but I'll get to that later. What's really bothering me at the moment is that this was only a free trial to see if the service worked for me and...Read more
I didn't like
- Billing me during a free trial
been with this complaint for eight years and went to cancel, was informed that there was a early cancel fee? I never signed a contract nor agreed to any of this and it was the first time knowing this. apparently this a common practice for this company, make up a phony...Read more
I have had their service for 2 years and while I like the phone services that they offer I am extremely dissatisfied with the help I recently tried to get regarding phone lines I cancelled a few months ago. When 2 of my employees were no longer with my company I called...Read more
Signed up for 8X8s service at the end of the month and was give all kinds of discounts as a promo. Purchased the service and one of their phones and was told I would receive a call from support dept to start my set up in 24-48 hours. The sales rep said she would get...Read more
I wanted to change service because 8x8 price kept increasing. I contacted OOMA as my new service provider. OOMA tried for 9 months to port my number without success. I finally tried Charter communication and it took them 3 months to finally pull my number. After they...Read more
Someone hijacked my company card which is used to auto pay my 8X8 bill. I received a new card and updated the information on the 8X8 website. Fifteen days after my bill was due, 8X8 cut my service off. I went back online and paid the bill. I saw that 8X8 had...Read more
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