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Most Helpful
1.3
Details
Had them for about 1 1/2 years, after about 5 months a customer had pointed out that my auto attendant wasn't working. Ok i call them and asked why people were getting forwarded to 8x8 voicemail service which i never set up and all numbers were supposed to get...
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Review
#1541354 Review #1541354 is a subjective opinion of poster.
Cons
  • How they destroyed my company
Reason of review
Bad quality
Loss
$20000
Preferred solution
if they would just shoot me already

8X8 - Continue to bill me months after I left, won't refund wont cancel

1.0
Details
this is a company without ethics or honesty They say nobody "read" me a cancellation agreement so they have the right to bill me month after month even though I am an ex customer. Beware of 8x8, they are thieves
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Review
#1541477 Review #1541477 is a subjective opinion of poster.
Cons
  • Customer service
  • Unable to port number out
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund

8X8 in Worcester, Massachusetts - Never again

Poor quality, poor support, costs raising every year etc. Took forever to cancel and then had to block them off the CC. Total scam.
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Review
#1511456 Review #1511456 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
I decided to move my number from 8x8 to another carrier. After more than 3 hours on the phone during 5 calls with 8x8 and my new carrier they have still not ported my number.
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1 comment
Anonymous
#1687214

Current subscriber- near impossible to speak to a live person or get someone on their chat. Can’t wait to change - over priced and TERRIBLE customer service.

Review
#1456399 Review #1456399 is a subjective opinion of poster.
Cons
  • Unable to port number out
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
I submitted a request for a quote on their website twice and received no reply. I emailed a complaint and was assigned a rep a week later. He made an appointment to demo the software and didn't show up. I said, fine, just send a quote. It took a month for him to send...
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Review
#1395357 Review #1395357 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered

8X8 in Charlottesville, Virginia - Spotty service

1.1
Details
For nearly a year we’ve tried to get 8x8 to resolve an issue where incoming calls would not pick up. Each time this occurred they claimed to have fixed the issue only for it to return in a few days. We finally switched to another vendor only to have 8x8 try to charge us a $1000 early termination fee. They don’t provide a reliable service and have very poor support.
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Review
#1379450 Review #1379450 is a subjective opinion of poster.
1.3
Details
On Aug 23,2018 I started with 8x8 with a one month free trial. There were plenty of problems with the service and support but I'll get to that later. What's really bothering me at the moment is that this was only a free trial to see if the service worked for me and...
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Review
#1365956 Review #1365956 is a subjective opinion of poster.
Reason of review
Nothing went right with this company
Loss
$5000
Preferred solution
Fix my problems, give me a new phone and financial compensation
1.1
Details
We spent 9 months with the 8x8 product and had a horrible experience all around. The VOIP system we continually had issues with. We are remote workers and work from clients, etc. Their recommendation was to configure each router we connected to or to connect to our...
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Review
#1347720 Review #1347720 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Full refund
2.1
Details
One Aug 23,2018 I started with 8x8 with a one month free trial. There were plenty of problems with the service and support but I'll get to that later. What's really bothering me at the moment is that this was only a free trial to see if the service worked for me and...
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Review
#1346876 Review #1346876 is a subjective opinion of poster.
Cons
  • Billing me during a free trial
Reason of review
Not as described/ advertised
Loss
$12
Preferred solution
Full refund
1.0
Details
been with this complaint for eight years and went to cancel, was informed that there was a early cancel fee? I never signed a contract nor agreed to any of this and it was the first time knowing this. apparently this a common practice for this company, make up a phony...
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Review
#1274286 Review #1274286 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$758
Preferred solution
Let the company propose a solution

Contact 8X8 Customer Service

Mailing Address:
8x8, Inc.
2125 O’Nel Dr.
San Jose, California 95131
United States
Phone:
(866) 879-8647
All 8X8 Contacts
1.8
Details
I have had their service for 2 years and while I like the phone services that they offer I am extremely dissatisfied with the help I recently tried to get regarding phone lines I cancelled a few months ago. When 2 of my employees were no longer with my company I called...
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Review
#1236301 Review #1236301 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$120
Preferred solution
Full refund