Show reviews that mention
service phone customer business customer service calls account money credit card number
Filter review
Most helpful review

8X8 - Business Model based on excessive cancelation fees

1.5
Details
After a year of Zero customer service We NEVER received ANY incoming calls as the system never worked. They don't take calls you make a appointment online and they always call after hours or on weekends. Most of my calls were at 5:03-5:05 pm after we left. This is a cancelation company Not a phone company...just a joke.

User's recommendation: Do better research than I did.

View full review
ID
#2017857 Review #2017857 is a subjective opinion of poster.
Service
8x8 Voip Service
Cons
  • Cancelation fees are userious
Loss
$2600
Preferred solution
Zero cancelation fee based on customer history of zero service
2.2
Details
8x8 locks you into a contract and only allows a specific period between specific dates one time a year to end the contract. They auto renew without notifying. Even though they lock you into a minimum of 1-year they change the rates during the contract period. So you...
View full review
ID
#1896630 Review #1896630 is a subjective opinion of poster.
Service
8x8 Voip Service
Pros
  • Product works
Cons
  • Termination fees
  • Auto renewal without notice
  • Billing practices
Preferred solution
Cancel now with no early termination fees and refund charges since I requested termination.

8X8 - Dont use them. Their customer service is awful, it is all in the Phillipines and you can not understand them.

1.8
Details
We drop three or four calls a day, At times we can not dial out. Half of our practice just uses their cell phones because they are tired of the issues. I wish I would have used a local company where I could understand the customer service people. They only seem to try and fix things around the contract renewal time.
View full review
ID
#1770479 Review #1770479 is a subjective opinion of poster.
Service
8x8 Voip Service
Pros
  • Price
Cons
  • Customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

8X8 - Skip the service

2.5
Details
after 4 years of intermittent service outages - some 8x8 issues and some ISP issues, they are being really mean about letting me out of the contract. they could skip the hardass small payment and potentially I'd go back to them if my location changes. instead they decided to alienate me and the other 100 businesses I'm friends with (4-200 employees each) do yourself a favor any pay a little extra to get your internet and phone with the same company (cox, uverse, whatever) so you can skip dealing with two different vendors when something goes wrong. just finger pointing and no improvement.
View full review
ID
#1760430 Review #1760430 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3000
Preferred solution
cancel my account w no fees

Do not use 8x8

2.6
Details
I had 8x8 for several years. I moved my office and my sales person flipped us into Jive because it was about 1/2 of the price. When I canceled my 8x8 service it cost over $1000 to cancel. They automatically renew the contract each year and they will not move on the cancellation charge.
View full review
1 comment
Anonymous
#1806203

Same complaint. It will hurt them because nobody I know or ever will meet will use their service again. I was a customer for 4 years.

ID
#1722932 Review #1722932 is a subjective opinion of poster.
Location
Orlando, Florida

8X8 - Do not waste your time with this company

1.9
Details
I tried to move my phone service to 8x8 and it was terrible. Once I ported my number to them I was not able to receive any calls. I called their customer support and it is the typical customer support service from Philippines were they have no idea what they are doing and cannot help you at all. I spent about 6 hours total on the phone talking with 6 different representatives. No one was able to connect my phone number to my phone on my desk which is really no rocket science. So, I had to ask for the service to be cancelled, and then I started with all the typical problems of cancellations fro these type of companies.
View full review
ID
#1688094 Review #1688094 is a subjective opinion of poster.
Location
Pompano Beach, Florida
Service
8x8 Voip Service
Reason of review
Poor customer service
Preferred solution
Cancellation of my service and for other people to read the review and think about contracting with them.

Your trust is our top priority

  • 100% user-generated content
  • Professional automated and live moderation
  • Zero tolerance for fake reviews
  • Equal Opportunity and Protection
  • Verified content

For more information about PissedConsumer and our reviews check out our FAQ page

8X8 - Continue to bill me months after I left, won't refund wont cancel

1.0
Details
this is a company without ethics or honesty They say nobody "read" me a cancellation agreement so they have the right to bill me month after month even though I am an ex customer. Beware of 8x8, they are thieves
View full review
ID
#1541477 Review #1541477 is a subjective opinion of poster.
Service
8x8 Customer Care
Cons
  • Customer service
  • Unable to port number out
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund
1.3
Details
Had them for about 1 1/2 years, after about 5 months a customer had pointed out that my auto attendant wasn't working. Ok i call them and asked why people were getting forwarded to 8x8 voicemail service which i never set up and all numbers were supposed to get...
View full review
ID
#1541354 Review #1541354 is a subjective opinion of poster.
Service
8x8 Voip Service
Cons
  • How they destroyed my company
Reason of review
Bad quality
Loss
$20000
Preferred solution
if they would just shoot me already

8X8 - Never again

Poor quality, poor support, costs raising every year etc. Took forever to cancel and then had to block them off the CC. Total scam.
View full review
ID
#1511456 Review #1511456 is a subjective opinion of poster.
Location
Worcester, Massachusetts
Reason of review
Bad quality
1.0
Details
I decided to move my number from 8x8 to another carrier. After more than 3 hours on the phone during 5 calls with 8x8 and my new carrier they have still not ported my number.
View full review
1 comment
Anonymous
#1687214

Current subscriber- near impossible to speak to a live person or get someone on their chat. Can’t wait to change - over priced and TERRIBLE customer service.

ID
#1456399 Review #1456399 is a subjective opinion of poster.
Service
8x8 Customer Care
Cons
  • Unable to port number out
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

8X8 Products and Services Reviews

Product or Service Reviews
Voip Service  1.7 9
Free Trial  1.3 1
Service Transfer  2.7 1
Account  4

Compare Companies

8X8
8X8
38 reviews
1.6
VS
RingCentral
RingCentral
200 reviews
1.4
Compare 8X8 vs RingCentral

8X8 - They just don't care.

1.0
Details
I submitted a request for a quote on their website twice and received no reply. I emailed a complaint and was assigned a rep a week later. He made an appointment to demo the software and didn't show up. I said, fine, just send a quote. It took a month for him to send me the quote and it was for the wrong plan and had exorbitant setup fees. I asked for a corrected quote... three weeks ago. He has yet to respond. I emailed his manager.. no response. I contacted their Facebook and requested a new rep.. no new rep. Basically I've been sitting in my hand with my credit card waiting to give them money for nearly a full quarter. We're only going to buy like 10 licenses but come on.. if you don't want our business, say so, don't just blow us off.
View full review
ID
#1395357 Review #1395357 is a subjective opinion of poster.
Location
Ban Na Doem, Surat Thani
Service
8x8 Customer Care
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered

8X8 - Spotty service

1.2
Details
For nearly a year we’ve tried to get 8x8 to resolve an issue where incoming calls would not pick up. Each time this occurred they claimed to have fixed the issue only for it to return in a few days. We finally switched to another vendor only to have 8x8 try to charge us a $1000 early termination fee. They don’t provide a reliable service and have very poor support.
View full review
ID
#1379450 Review #1379450 is a subjective opinion of poster.
Location
Charlottesville, Virginia
Service
8x8 Voip Service

8X8 - The very worst voip provider, theives, liars, scammers

1.3
Details
On Aug 23,2018 I started with 8x8 with a one month free trial. There were plenty of problems with the service and support but I'll get to that later. What's really bothering me at the moment is that this was only a free trial to see if the service worked for me and it's only been a bit over a week. I found a charge to my bank debit card yesterday? Why? They told me it was a pro rata charge for to complete September so my billing would be at the beginning of the month. So even tho I haven't determined to continue with them I'm getting a charge already. Again, this was a free trial. With the other problems I'd had with them it was already in question if I'd continue with them. I have a feeling this is not a financially stable company that will do anything to get a few bucks and to avoid giving it back. My other problems? Here goes. My phone kept on getting disconnected from their server. I can't use a soft phone on my computer so that was my only option. It would take over 20 minutes to get tech support over the phone. They would tell me I need to talk to an IT person. I'm an older gentleman who is virtually technologically illiterate working out of a home office. Where am I supposed to get an IT guy? They told me to talk to my service provider? About what? I'm technologically illiterate. If I need to go back and forth its going to be great waiting on hold over 20 min to talk to support about something I don't even understand and they were unwilling to get on the phone in a 3 way call with my service provider. They are my IT if they want my business. To make it worse, I had a girl try to take control of the conversation by talking over me. Definitely not a good idea to try with me. Listen and address what I say. Since she wouldn't stop talking over me I got pissed and started yelling at her. She put me on hold. This was a problem I'd had almost from the beginning with them that lasted several days. it wasn't unusual to spend about 4 hrs a day to try and get help resolving the problem. finally, I did get someone who could help and didn't try to pass me off to an IT guy or the service provider. most of their tech support is not well trained. It took about 5 days to find this one tech who could help me. Moving on, you'll note they are always pushing their High Def Conferencing. The problem is getting good help to learn how to use it properly which someone tech illiterate needs. Their prepared materials were ridiculous. Those materials extolled the features and benefits but that's selling me on something I already bought. What i needed was teaching materials which they don't have. f____ing joke. Most of their support had to keep looking through their resources to tell me how to use it. So they weren't well enough trained and wasted both of our time. and since I don't have resources to refer back to, I have to keep calling back for lessons where I have to wait over 20 min on hold to get to talk to anyone. So do you want to work with a company that makes unapproved charges to your cards? Do you want a company where they avoid talking to you about billing issues and resolving them? They really don't want to give you your money back when they take it and shouldn't have. Not very honest or reputable, at all. Do you want a company that can't teach you how to properly use their features? Do you want to constantly be on hold 20 min or more when you're trying to get help or resolve issues? Do you want to work with a company that can't fix issues and keeps trying to pass the buck to non-existent IT guys or your service provider? Do you want techs who try to force control by talking over you rather than listening and addressing the issue at hand? Do you want a company you can't speak with a manager when you need to? One time instead of the manager I finally got to speak to my sales person. This was fun. I'd demanded a call back. Instead i got an email that did not properly represent the issue. On one attempt to speak with a Manager I got my sales person who said he couldn't speak to me and hung up on me. All they had to do to avoid this review was return the money to me I should have never been charged under a free trial. Instead they went to these lengths to avoid me. This is what they get. Again, I started the free trial 8/23. it's now 9/4 and all this has happened in this short time. Do you really want to do business with this company. Update: you’ll all love this. Now billing is trying to say that charge was for taxes. Their quote for the entire month of taxes when I was first talking to them was $10 and change. So how do they come up with over $12? First problem with their lie. Next problem, I’d already paid the taxes for the free trial. No taxes were due. Lastly, I hadn’t agreed to continue with them past the free trial so any charges whatsoever for any future services were unauthorized and inappropriate. These people are liars and thieves that will say anything only for a few bucks. The company must be on financial very thin ice. That means they could go under at any time. That means your service could be interrupted permanently without any warning. Why else fight me so hard on money they hadn’t earned yet. Oh, I also filed a complaint with the FCC. Isn’t it stupid to risk an investigation over so little and keep fighting? The conversation continued. This supervisor was going to reach out to the salesman and his manager to see if he could get the approval to refund the money stolen. I asked to be able to speak with that manager and was told I could not. It takes his approval for me to get my money back and I can’t give him my side of the story? Furthermore, if he gets an approval to refund me the money, it will take 30 days to process the refund. So they reach into my bank account, steal my money and say if they’ll give it back I can’t have it for another 30 days. You know what, 3-5 days many, 30? It only further supports my belief this is a company in financial trouble. Again, that means, if I’m right, service could end at any time permanently. Is that what you want to sign up for? A company with an unreliable product, support that takes over 20 min to reach and most are poorly trained, no training on their features, steals your money, fights you tooth and nail to keep from refunding it to you, support that keeps trying to speak over you, a salesman who because I have a dispute about my bill says he can’t speak to me and hangs up on me rather than passing me on to his manager and if they should be so generous as to decide to give me the money they stole from me back that it will take 30 days? Is this a company you want to deal with? And this is all since 8/23 through 9/5/18. Not much time for so much to go wrong. This is why you should always get a full and free trial before you commit to these companies. Update- Even a free trial doesn’t help. Found they billed me for something else along the way. I’ve tried leaving but the first problem was they changed the password on my phone so I could not reprovision it with the new voip provider I was going to. That wasted 2 days figuring out what the problem was and getting that fixed. Essentially, that was 8x8 stealing my phone by denying me use of it. If you’re bringing your own phones, don’t do biz with 8x8 for this and the following reason. The next reason is harassment. Evidentally their system is still trying to keep in touch with my phone even after I asked them to end my service with them. The way my phone reads their contact is as a telephone call with a 4 digit extension. It just rings and rings non-stop. My phone shows 24 calls from them all at once. I can’t talk to anyone else on my phone with that incessant ringing. They have to know this is happening. They say they have to scrub my number completely from their system but the dept that does that is closed for the weekend. Others at 8x8 have no clue about this. They seem desperate not to let a customer get away by making it impossible for a person to use their phone anywhere but 8x8. And the trouble getting money back from them? Again, I was told it would take upwards of 30 days. I’ve never had a debit card refund take more than 3-5 days from anyone else. I forgot to mention that they originally told me with the video conferencing I could have 25 participants. Then it dropped to 15, now they tell me it’s only 5. And they can’t even teach me how to use it. I thought Ring Central was the worst. It took them years to get me this upset. 8x8 has done it in about a month. Stay away. Service terrible. Tech support a couple of good ones, the rest are jokes. Customer service has no clue what’s going on and unwilling to address problems. Billing when they shouldn’t be, repeatedly. If you try them, it’s at your own risk. These guys really have to be in trouble if they make it so hard to leave and get your money back. Who knows, maybe they won’t be around in a week and there will be a lot of surprised customer service who lost their service unexpectedly with no chance it will come back. 9/25/18 and I’m still having trouble with 8x8. I still don’t have the unapproved charges to my card refunded. My phone is still ringing incessantly. I had one of their techs confess it was their computers contacting my phone and my phone interpreting it as calls. They have made my phone unusable, they’ve ruined it. They are refusing to replace it along with refusing to release my service to the new voip provider. WTF is that about. I cancelled, flip a switch and let me go. They say it’s being processed. They say they require 30 day notice of cancellation. On a 30 day free trial? Am I supposed to tell them the first day I have their service I don’t want it anymore? Their processes need to be fixed. Stay away from 8x8. It’s always one thing after another. This is my own phone and they won’t let it go. They won’t let me go. I’m losing money because of them, Time for a law suit? Any lawyers out there want this suit? It would be a PR nightmare for them. Was just on the phone with support trying to get this resolved. They put me on hold for 40 min before hanging up on me. This is the second time they’ve done this to me. Each time I was asking to speak with a manager which they will never allow. Also just learned when I called back and spoke with another tech support and he was reading back my prior ticket. I found tech support lies to cover themselves from management on their reports of the calls.
View full review
ID
#1365956 Review #1365956 is a subjective opinion of poster.
Location
San Jose, California
Service
8X8 Free Trial
Reason of review
Nothing went right with this company
Loss
$5000
Preferred solution
Fix my problems, give me a new phone and financial compensation

8X8 - Horrible Experience - Lost Revenue

1.2
Details
We spent 9 months with the 8x8 product and had a horrible experience all around. The VOIP system we continually had issues with. We are remote workers and work from clients, etc. Their recommendation was to configure each router we connected to or to connect to our phone Wifi in order to work through this. We had dropped calls, calls we couldn't answer and numerous other issues. We worked with tech support for over 3 months. The web meetings - our clients continuously dropped off of (during important meetings) and they wanted us to have our clients do the same thing to login. Our clients started to question our level of service due to their tools. They finally agreed to cancel our account. BUT, took all of our prepaid services with no refund in lieu of a cancellation fee. So essentially, they got all our money and "allowed" us to cancel early. Beware - switched to RingCentral and have had no issues. Do your research before choosing them. If you have time for dropped calls, unreliable meetings and hours with tech support, they will be a great solution for you. If not - better look elsewhere.
View full review
ID
#1347720 Review #1347720 is a subjective opinion of poster.
Service
8x8 Voip Service
Reason of review
Bad quality
Preferred solution
Full refund

8X8 - Poor product performance, poor support that passes the buck, no responsibility taken

2.2
Details
One Aug 23,2018 I started with 8x8 with a one month free trial. There were plenty of problems with the service and support but I'll get to that later. What's really bothering me at the moment is that this was only a free trial to see if the service worked for me and it's only been a bit over a week. I found a charge to my bank debit card yesterday? Why? They told me it was a pro rata charge for to complete September so my billing would be at the beginning of the month. So even tho I haven't determined to continue with them I'm getting a charge already. Again, this was a free trial. With the other problems I'd had with them it was already in question if I'd continue with them. I have a feeling this is not a financially stable company that will do anything to get a few bucks and to avoid giving it back. My other problems? Here goes. My phone kept on getting disconnected from their server. I can't use a soft phone on my computer so that was my only option. It would take over 20 minutes to get tech support over the phone. They would tell me I need to talk to an IT person. I'm an older gentleman who is virtually technologically illiterate working out of a home office. Where am I supposed to get an IT guy? They told me to talk to my service provider? About what? I'm technologically illiterate. If I need to go back and forth its going to be great waiting on hold over 20 min to talk to support about something I don't even understand and they were unwilling to get on the phone in a 3 way call with my service provider. They are my IT if they want my business. To make it worse, I had a girl try to take control of the conversation by talking over me. Definitely not a good idea to try with me. Listen and address what I say. Since she wouldn't stop talking over me I got pissed and started yelling at her. She put me on hold. This was a problem I'd had almost from the beginning with them that lasted several days. it wasn't unusual to spend about 4 hrs a day to try and get help resolving the problem. finally, I did get someone who could help and didn't try to pass me off to an IT guy or the service provider. most of their tech support is not well trained. It took about 5 days to find this one tech who could help me. Moving on, you'll note they are always pushing their High Def Conferencing. The problem is getting good help to learn how to use it properly which someone tech illiterate needs. Their prepared materials were ridiculous. Those materials extolled the features and benefits but that's selling me on something I already bought. What i needed was teaching materials which they don't have. f____ing joke. Most of their support had to keep looking through their resources to tell me how to use it. So they weren't well enough trained and wasted both of our time. and since I don't have resources to refer back to, I have to keep calling back for lessons where I have to wait over 20 min on hold to get to talk to anyone. So do you want to work with a company that makes unapproved charges to your cards? Do you want a company where they avoid talking to you about billing issues and resolving them? They really don't want to give you your money back when they take it and shouldn't have. Not very honest or reputable, at all. Do you want a company that can't teach you how to properly use their features? Do you want to constantly be on hold 20 min or more when you're trying to get help or resolve issues? Do you want to work with a company that can't fix issues and keeps trying to pass the buck to non-existent IT guys or your service provider? Do you want techs who try to force control by talking over you rather than listening and addressing the issue at hand? Do you want a company you can't speak with a manager when you need to? One time instead of the manager I finally got to speak to my sales person. This was fun. I'd demanded a call back. Instead i got an email that did not properly represent the issue. On one attempt to speak with a Manager I got my sales person who said he couldn't speak to me and hung up on me. I haven't gotten any calls back from any managers yet. All they had to do to avoid this review was return the money to me I should have never been charged under a free trial. Instead they went to these lengths to avoid me. This is what they get. Again, I started the free trial 8/23. it's now 9/4 and all this has happened in this short time. Do you really want to do business with this company.
View full review
ID
#1346876 Review #1346876 is a subjective opinion of poster.
Service
8x8 Voip Service
Cons
  • Billing me during a free trial
Reason of review
Not as described/ advertised
Loss
$12
Preferred solution
Full refund
1.0
Details
been with this complaint for eight years and went to cancel, was informed that there was a early cancel fee? I never signed a contract nor agreed to any of this and it was the first time knowing this. apparently this a common practice for this company, make up a phony...
View full review
ID
#1274286 Review #1274286 is a subjective opinion of poster.
Location
San Jose, California
Service
8x8 Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$758
Preferred solution
Let the company propose a solution